Shipping & Delivery Policy

Latest update: 23 December 2025

1. Overview

At TheBrandzman, we primarily provide digital services and products. This policy outlines our delivery methods, timelines, and procedures for both digital and physical products (if applicable).

2. Digital Services Delivery

For our digital marketing and branding services:

• Delivery Method: All digital work is delivered via email, cloud storage (Google Drive, Dropbox), or secure client portal
• Delivery Timeframe: Varies based on project scope as outlined in your service agreement
• File Formats: We provide files in commonly used formats (PDF, JPG, PNG, PSD, AI, etc.)
• Revisions: Delivery includes revision rounds as specified in your contract

3. Standard Delivery Timelines

Typical delivery timelines for our services:

• Logo Design: 5-7 business days for initial concepts
• Brand Identity: 10-14 business days for complete package
• Website Design: 14-21 business days for standard websites
• Social Media Packages: Content delivered monthly as per schedule
• Marketing Strategy: 7-10 business days for comprehensive plan

Note: Custom projects may have different timelines outlined in your proposal.

4. Physical Products (If Applicable)

For any physical products we may provide (branded merchandise, printed materials, etc.):

• Shipping Methods: USPS, FedEx, UPS, or DHL depending on location and urgency
• Processing Time: 2-3 business days for order processing
• Shipping Time: 3-7 business days within USA, 7-14 days internationally
• Tracking: Tracking numbers provided for all shipped items
• Shipping Costs: Calculated at checkout based on weight, destination, and shipping method

5. Project Milestone Deliverables

For larger projects, we deliver in stages:

1. Discovery Phase: Strategy document and project plan
2. Design Phase: Initial concepts and mockups
3. Development Phase: Functional prototypes or drafts
4. Review Phase: Complete deliverables for feedback
5. Final Delivery: All final files and assets

6. Delivery Confirmation

• Digital deliveries are confirmed via email with download links
• You'll receive notification when deliverables are ready
• Please confirm receipt within 48 hours of delivery
• Keep backup copies of all delivered files
• We maintain project files for 90 days after project completion

7. Delays and Force Majeure

While we strive to meet all deadlines, certain circumstances may cause delays:

• Client feedback delays (waiting for approvals/revisions)
• Technical issues or third-party dependencies
• Act of God, natural disasters, or unforeseen events
• National holidays or office closures

We will communicate any anticipated delays promptly.

8. International Clients

For clients outside the United States:

• Digital services are delivered electronically with no geographic restrictions
• All communications conducted via email, video calls, and project management tools
• Time zone differences accommodated with scheduled meetings
• Physical products may incur additional customs duties and taxes

9. Delivery Issues & Support

If you experience issues with delivery:

1. Check your spam/junk folder for delivery emails
2. Ensure you have sufficient storage space for downloads
3. Contact us immediately if links are broken or files are corrupted
4. We will re-send deliverables within 24 hours of notification

Contact for Delivery Support:

Email: info@thebrandzmen.com

Phone: +447838777032

Company Number: 16900517

Business Hours: Monday-Friday, 9 AM - 5 PM MST