Refund Policy

Latest update: 23 December 2025

1. Overview

At TheBrandzman, we strive to provide high-quality digital marketing and branding services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Digital Services Refund Policy

Due to the digital nature of our services (including but not limited to branding, marketing strategy, website design, and content creation), we have the following refund policy:

• Custom Services: Once work has commenced on custom projects, refunds are generally not provided as resources have been allocated.
• Completed Work: No refunds are issued for completed and delivered work.
• Satisfaction Guarantee: If you are unsatisfied with our work, we offer revision rounds as specified in your service agreement.
• Cancellation: Projects cancelled before work has commenced may be eligible for a full or partial refund at our discretion.

3. Subscription/Monthly Services

For our monthly subscription services (such as social media management, SEO, or maintenance plans):

• Monthly subscriptions can be cancelled at any time
• Refunds are not provided for the current billing period
• Services will continue until the end of the paid period
• No future charges will be applied after cancellation

4. How to Request a Refund

To request a refund, please:

1. Contact us at info@thebrandzmen.com within 7 days of purchase
2. Provide your order/invoice number
3. Explain the reason for your refund request
4. Allow 5-7 business days for review and processing

5. Refund Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider
• You will receive email confirmation once the refund is processed

6. Non-Refundable Items

The following are generally non-refundable:

• Domain name registrations and renewals
• Third-party software/licenses purchased on your behalf
• Stock images, fonts, or other purchased assets
• Services where work has already been completed and delivered

7. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating chargebacks or disputes. Unauthorized chargebacks may result in suspension of services and legal action to recover funds.

8. Contact Us

For any questions about our Refund Policy, please contact us:

Email: info@thebrandzmen.com

Company Number: 16900517

Phone: +447838777032

Address: Office 599 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR